Privacy Policy

Last updated: June 2026

chatgbotai.app ("we," "our," or "us"), operated by KOİ APPS YAZILIM LİMİTED ŞİRKETİ ("Koiapps"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website and its associated subdomains (collectively, the "Service"). By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. Where required under applicable law, we will obtain your explicit consent before collecting or processing your personal data.

The data controller is KOİ APPS YAZILIM LİMİTED ŞİRKETİ, Çifte Havuzlar Mah. Eski Londra Asfaltı Cad. Kuluçka Mrk. A2 Blok No: 151/1B İç Kapı No: Z06, Esenler/İstanbul, Türkiye. You can contact us at chatgbotai@koiapps.co.

Definitions and Key Terms

  • Cookie: A small piece of data stored on your device by your web browser, used for identifying your browser, performing analytics, remembering preferences, and enhancing user experience.
  • Company (also "we," "us," or "our"): Refers to KOİ APPS YAZILIM LİMİTED ŞİRKETİ ("Koiapps").
  • Country: The jurisdiction in which chatgbotai.app is based, in this case Türkiye.
  • Customer: The individual or legal entity that signs up or subscribes to use the chatgbotai.app Service.
  • Device: Any internet-connected device that can access the Service.
  • IP Address: A unique string of numbers assigned to each device connected to the internet, which can sometimes approximate a device's geographic location.
  • Personal Data: Any information that relates to an identified or identifiable natural person (such as a name, IP address or email address).
  • Merchant of Record: Paddle.com Market Ltd., which sells website purchases to you and processes payments, billing, tax, and refunds.
  • Service: The functionality, products, applications, and services provided by chatgbotai.app.
  • Website: The official chatgbotai.app website, accessible at chatgbotai.app.
  • You: The individual whose personal data is processed under this Privacy Policy.

Categories of Personal Data and Processing

We process personal data under specific lawful bases, which may include performance of a contract, compliance with a legal obligation, your consent, or our legitimate interests.

Google OAuth Data Disclosure

When you sign in using "Sign in with Google," we request access to your basic Google account profile information. Specifically, we receive your name (Google account display name), email address, and profile picture (if available). We use this information solely to create and manage your chatgbotai.app account, authenticate your identity, and communicate with you about your account. We do not access, store, or share any other Google account data, including your contacts, calendar, Google Drive files, or any other Google services data. Your Google OAuth credentials are handled securely by our authentication provider (Clerk) and are never stored directly by chatgbotai.app. You may revoke access at any time via your Google Account Permissions.

Data Categories and Data Types

  1. Personal and Contact Information: Google account name, email address. Purpose: to communicate with you, manage your account, provide customer support, and respond to inquiries. Legal basis: performance of a contract.
  2. Technical and Security Data: IP address, device name, browser type and version, operating system, access times, pages viewed, referring URLs, configuration data. Purpose: security and operation of our services, fraud prevention, debugging, diagnostics, and system analytics. Legal basis: legitimate interest, legal obligation (for logs).
  3. Usage and Log Data: app usage logs, session information, page interaction, crash reports, errors. Purpose: service improvement, debugging, performance monitoring, internal analytics. Legal basis: legitimate interest, legal obligation (for logs).
  4. Transaction and Order Information: purchase history, subscription and order details, in-app transaction data. Purpose: to process transactions and subscriptions and manage billing and payment history (handled by Paddle as Merchant of Record). Legal basis: performance of a contract, legal obligation (billing).
  5. Marketing and Analytics Data: cookies, analytics data, user preferences, interaction with marketing emails or ads. Purpose: personalized advertising, direct marketing, campaign performance tracking. Legal basis: legitimate interest; consent (for cookies other than strictly necessary ones).

We may collect this data directly from you through electronic means or your device when you access our website.

How We Use Your Information

We use your information to provide our Services, for administrative purposes, and to market our products and Services.

Provide our Services: (a) providing responses to your text messages and queries and other similar Services; (b) managing your information and accounts; (c) providing access to features of our Services; (d) answering customer or technical support requests; (e) communicating with you about your account, activity, and policy changes; and (f) processing your payments for products or Services purchased (through Paddle as Merchant of Record).

Administrative purposes: network and information security and fraud prevention; detecting security incidents and protecting against malicious, deceptive, fraudulent or illegal activity; measuring interest and engagement; improving and developing our Services; quality control and safety; authenticating identities; debugging; auditing; enforcing our agreements and policies; and complying with our legal obligations.

Marketing and advertising: we may use personal information to tailor content and advertisements as permitted by applicable law, including email campaigns, custom-audience advertising, and interest-based advertising upon your explicit consent.

How We Disclose Your Information

We disclose your information to third parties for business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer.

  • (a) Merchant of Record and payment processing: Website purchases are sold and processed by Paddle.com Market Ltd. ("Paddle") as our Merchant of Record. Paddle processes your payment and billing information and applicable taxes; its processing is governed by Paddle's own privacy notice. We do not access or store your full payment card details.
  • (b) Service Providers: We may share personal information with third-party service providers that help us provide our Services, including IT support, hosting, and cloud services. This includes cloud providers (Google, Cloudflare) and data analytics providers (Facebook, Google, AppsFlyer, PostHog).
  • (c) Business and Communication Partners: We may share personal information with partners to provide a product or service you have requested.
  • (d) Advertising and Analytics Partners: We may share personal information with advertising and measurement partners that may set tracking technologies on our Services (e.g., IP address, cookie identifiers, pages visited) for interest-based advertising. This includes measurement partners (PostHog, Clarity, Cookie-Script).
  • (e) APIs/SDKs: We may use third-party APIs and SDKs as part of the functionality of our Services. Contact our support team for more information.
  • (f) Law Enforcement and Public Authorities: We may disclose information where we believe in good faith it is required to comply with legal process, protect rights, property or safety, enforce our policies or contracts, collect amounts owed, or assist with an investigation of illegal activity.

Retention of Personal Information

We store personal information for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

General Principles Regarding Personal Data Processing

Personal data are processed by Koiapps as a data controller in line with these principles: (i) lawfulness and good faith; (ii) accuracy and, where necessary, being up to date; (iii) processing for specific, explicit and legitimate purposes; (iv) data minimization; and (v) storage only for the period required by relevant legislation or the purpose of processing.

Technical and Administrative Measures

Koiapps takes appropriate technical and administrative measures to ensure the confidentiality, integrity and security of personal data, and to prevent unlawful processing, unauthorized access, disclosure, modification or destruction. These measures include: periodically updated anti-virus software on computers and servers; next-generation firewalls protecting the hosting and disaster-recovery centers; SSL-VPN access for suppliers limited to authorized systems; access authorizations limited by job description; an information-security and risk-management system; secure logging of transaction records involving sensitive data; regular employee security training; physical data security (locked storage, authorized access only); periodic backups via cloud infrastructure providers; and non-disclosure agreements with personnel processing sensitive personal data.

Transferring Personal Data to Third Parties

We may transfer your personal data to third parties as outlined above, including to Paddle as Merchant of Record and to service providers that may be located outside your country. In doing so, we take appropriate security measures and enter into contractual agreements (such as standard contractual clauses where required) to ensure your data is processed in compliance with applicable data-protection laws and our instructions.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of our assets, or in the event we discontinue our business or are subject to bankruptcy or similar proceedings, provided the third party agrees to adhere to this Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. We are not responsible for the content or privacy practices of such websites. When you leave the Service via a link, this Privacy Policy no longer applies.

Cookies

chatgbotai.app uses cookies to understand how you interact with our website and to improve its performance and functionality. We use strictly necessary cookies (essential for operation, e.g., remembering your login session) and non-essential cookies (e.g., remembering preferences, performance). We only use non-essential cookies after obtaining your explicit consent through our cookie-management tool, and you can withdraw consent at any time. Most browsers also allow you to control or disable cookies, though disabling them may affect functionality.

Payment Details

Website purchases are processed by Paddle.com Market Ltd. as our Merchant of Record. We do not access, collect or store your full credit card or payment-method details; these are handled securely by Paddle. You can manage your payment, view receipts, and request support for a purchase directly from your Paddle receipt, or by contacting us at chatgbotai@koiapps.co.

Kids' Privacy

We do not address anyone under the age of 13 (or the higher minimum age required in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under that age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and if we learn we have collected such data without parental consent, we will take steps to remove it.

Disclaimer

chatgbotai.app provides access to multiple third-party AI models through their providers' official APIs, including GPT-4o (OpenAI), Claude 3.5 Sonnet (Anthropic), Grok (xAI), and DeepSeek. We are not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, xAI, DeepSeek, or any other provider, and each model and its trademarks remain the property of its owner. chatgbotai.app is not affiliated with any government or political entity. Information provided through the Service is for informational purposes only and should not be considered official, professional, or authoritative. Please read our Terms of Use regarding AI use and AI models.

Changes To Our Privacy Policy

We may update this Privacy Policy to accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before changes take effect and give you an opportunity to review them. If you continue to use the Service, you will be bound by the updated Privacy Policy.

Delete Account Policy

1. Introduction. This Delete Account Policy outlines how users can delete their accounts on chatgbotai.app, respecting your data-privacy rights, including your right to erasure under the GDPR.

2. Procedure. Log in to your account, go to Account Settings, select "Delete Account," enter the confirmation code generated by the system, and click confirm.

3. Data Retention and Deletion. Upon confirmation, the account and associated data are permanently deleted and cannot be recovered. Some data may remain in backup storage for a limited period due to routine backups but will be inaccessible and ultimately deleted per our retention policy. Anonymized data that does not identify the user may be retained for analytics.

4. Implications. You will lose access to your account and associated content. Deleting your account cancels any active subscription. Any refund you are entitled to is handled in accordance with our Refund Policy; canceling before your renewal date stops future charges. The deletion process is irreversible.

5. Exceptions. Deletion requests are honored except where we are required to retain information by law, and may be delayed if there are unresolved transactions or legal obligations, with relevant data retained only as necessary.

6. Contact. For help with account deletion, contact chatgbotai@koiapps.co.

7. Changes. We may modify this policy and will notify users of significant changes through the website or via email.

Information about the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), we may collect and use your information as described here, and we apply GDPR controls as our baseline standard worldwide. GDPR is an EU-wide privacy and data-protection law that regulates how EU residents' data is protected and enhances their control over their personal data. Personal data is any data relating to an identifiable individual.

Individual Data Subject's Rights

Under the GDPR (and similar laws), you have rights regarding your personal data. To exercise these rights, contact chatgbotai@koiapps.co with details of the right you wish to use:

  • Right of Access: confirmation of whether we process your data and a copy of it.
  • Right to Rectification: correction of inaccurate or incomplete data.
  • Right to Erasure: deletion of your data under certain conditions.
  • Right to Restrict Processing: limiting processing in specific circumstances.
  • Right to Data Portability: receiving your data in a structured, machine-readable format.
  • Right to Object: objecting to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: withdrawing consent at any time without affecting prior lawful processing.
  • Right to Lodge a Complaint: filing a complaint with a supervisory authority.

California Residents

The California Consumer Privacy Act (CCPA), as amended by the CPRA, gives California residents certain rights regarding their personal information. We disclose the categories of personal information we collect, the purposes for which we use it, the sources from which it is collected, and the third parties with whom it may be shared, as explained above. You have the right to know and access, the right to correct, the right to delete, the right to equal service (no discrimination for exercising your rights), and the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

We do not sell personal information for money. We may share personal information with advertising partners for interest-based advertising as described above, and California residents may opt out of that sharing by contacting chatgbotai@koiapps.co. We will honor opt-out preference signals as required by applicable law. To exercise any of these rights, contact chatgbotai@koiapps.co, and we will respond within the period required by law.

Contact

If you have any questions about this Privacy Policy, please contact us:

KOİ APPS YAZILIM LİMİTED ŞİRKETİ Çifte Havuzlar Mah. Eski Londra Asfaltı Cad. Kuluçka Mrk. A2 Blok No: 151/1B İç Kapı No: Z06, Esenler/İstanbul, Türkiye Email: chatgbotai@koiapps.co