Last updated: June 2026
Thank you for purchasing our products on the website chatgbotai.app ("Product") by KOİ APPS YAZILIM LİMİTED ŞİRKETİ ("Koiapps", "Chatgbotai", "we", "us", or "our"). Please note that, to the extent permitted by applicable law, all purchases are non-refundable and non-exchangeable, unless otherwise stated herein or required by applicable law.
Payments and refunds are processed by Paddle.com Market Ltd. ("Paddle"), our Merchant of Record. Your subscription automatically renews at the displayed rate at the end of each billing period. Applicable fees are clearly displayed prior to purchase, and you may cancel at any time. Subscription periods are subject to the refund conditions specified below.
Generally, all fees paid are non-refundable and non-exchangeable, unless otherwise required by applicable law. As a baseline rule, refunds are available only if you have sent fewer than 20 messages AND your request is made within 3 days from the date of first purchase.
Because each interaction generates server and model costs, once more than 20 messages are sent, or the 3-day period has passed, the service is considered consumed and refunds are no longer available.
Refund requests must be made during the subscription period. If the subscription period has already expired, we will not be able to issue a refund.
(a) European Union / EEA / Switzerland / United Kingdom / Turkey. If you are a consumer located in the EU, EEA, UK, Turkey, or Switzerland, you have a 14-day legal right of withdrawal from contracts for the purchase of digital services. BY COMPLETING YOUR PURCHASE, YOU EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE DIGITAL SERVICE AND CONFIRM THAT YOU WAIVE YOUR RIGHT OF WITHDRAWAL ONCE THE CONTENT IS MADE AVAILABLE. If you exercise your withdrawal right within 14 days from the date of first purchase and fewer than 20 messages have been sent, we will issue a refund. To exercise your right, inform us of your decision to withdraw by email; sending your notice before the withdrawal period expires is sufficient to meet the deadline.
(b) United States. Refunds may be requested within 3 calendar days of first purchase if you have sent fewer than 20 messages. After this period, or after more than 20 messages, the service is considered consumed and non-refundable due to the server and model costs generated by each interaction.
(c) South Korea / Mexico / Taiwan / Brazil / China. Refunds may be requested within 7 calendar days of first purchase if you have sent fewer than 20 messages. After this period, the service is non-refundable. To exercise this right within the 7-day cancellation period, inform our support team of your decision to cancel by a clear statement before the cancellation period expires.
(d) Other Countries. In countries where mandatory consumer protection laws provide additional rights, those laws apply. If no such exception exists, the Global Refund Policy in Section 1 applies.
If you experience persistent technical difficulties that are solely attributable to our platform and not to user-side factors (such as device compatibility, connectivity, or outdated software), and where required by consumer protection laws, you may be eligible for a refund. In such cases, you must provide appropriate documentation (for example, screenshots or error logs) evidencing the issue.
Refunds will not be issued if: (i) more than 20 messages have been sent, since the service is considered consumed due to server and model costs; or (ii) the refund request is submitted after 3 days from the date of purchase.
Nothing in this Refund Policy limits your rights under applicable consumer protection laws; where local law provides stronger rights, those rights prevail. The user's country recorded in our system, or the address on the invoice, determines which refund policy applies.
If you believe a charge is incorrect, please contact us at chatgbotai@koiapps.co before initiating a chargeback with your bank or payment provider. If you initiate a chargeback or otherwise reverse any payment of applicable subscription fees, we may suspend or terminate your account for breach of your payment obligations. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with information proving that the payment was authorized.
To request a refund, send an email to chatgbotai@koiapps.co. Refund requests must be submitted within the current subscription period and will only be processed if the conditions in this policy are met. Prior billing periods are non-refundable unless required by law. The company's records shall prevail in determining refund eligibility.
We reserve the right to update this Refund Policy at any time to reflect changes such as new features or subscription plans. Changes apply only to future purchases or renewals. You may cancel your subscription at any time if you do not agree with the updated terms.
If you have any questions about this Refund Policy, contact us at chatgbotai@koiapps.co.